Returns & Exchanges

At The Scent Reserve, we want you to find your perfect signature fragrance. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Check Eligibility

Ensure the fragrance is in its original packaging, unopened, and that the security seal remains intact to qualify for a full refund.

2

Initiate Request

Log into your account portal or contact our concierge team with your order number to receive a pre-paid return shipping label.

3

Pack and Ship

Securely package your items in the original shipping box to prevent breakage and drop it off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing